Delivery Information
At Tiles & Home Essentials, we aim to provide fast, reliable, and hassle-free delivery for all your orders. Our delivery team ensures your tiles and home essentials arrive safe, on time, and in excellent condition.
What to expect?
01
Fast and reliable delivery scheduling
02
Careful handling of materials
03
Transparent delivery coordination
04
Transparent delivery coordination
Once your order is confirmed, our team will:
01
Schedule your delivery
02
Confirm delivery details
03
Dispatch your order
04
Deliver safely to your location
Delivery Coverage Areas
Primary Coverage
- Metro Manila
- Cavite
- Laguna
- Batanggas
- BGC
- Taguig
- Makati
- Paranaque
- Quezon City
- Rizal
- Antipolo
- Marikina
Extended Coverage
We also accommodate deliveries outside these areas depending on:
- Order size
- Delivery schedule
- Location accessibility
📩 Contact our team to confirm delivery availability in your area.
Delivery FAQ
How long does delivery take?
Delivery timelines vary depending on location and product availability. Most deliveries are scheduled within 1–3 business days after confirmation.
Do you offer same-day delivery?
Same-day delivery may be available depending on stock availability and location. Please contact our team to check.
Do you help unload items?
Yes. Our delivery team assists with unloading to ensure your order is safely received.
Can I reschedule delivery?
Yes. Please notify us at least 24 hours in advance to avoid delays.
Bulk Order Delivery
For large orders, we offer specialized bulk delivery solutions
Bulk Delivery Benefits
01
Priority scheduling
02
Dedicated delivery coordination
03
Multiple truck arrangements (if needed)
04
Project-based delivery planning
Ideal for:
01
Construction projects
02
Contractors
03
Developers
04
Commercial builds
Warehouse Pickup
Prefer to pick up your order? No problem. Our team will assist with loading for a smooth pickup experience.
Warehouse Pickup Process
01
Place your order
02
Confirm pickup schedule
03
Visit our warehouse
04
Load and go
Pickup Benefits
01
Faster turnaround
02
No delivery fees
03
Flexible scheduling
04
Immediate availability (when in stock)
APPLY NOW
Unlock trade pricing in 24 hours.
Fill in the form and our team will review your application and get back to you within one business day. Or just call us directly — all you have to do is call.
- +63 976-665-6159
- Aguinaldo Hwy, Silang, Cavite
- Mon-Sat 9:00AM - 5:00PM
Verified Buyer
Individual homeowners & small renovators. Retail pricing with full product access.
Trade Partner
Contractors, builders & hardware stores. Unlocks tiered pricing and bulk order tools.
Wholesale Account
Developers & construction supply chains. Direct warehouse access, volume pricing.
Your information goes directly to our team. We review every application personally and respond within 24 hours.
Delivery Policy & Consumer Protection
Tiles & Home Essentials complies with Philippine consumer protection laws and fair trade practices.
01
Fair Trade Commitment
- Honest pricing
- Transparent delivery charges
- Clear communication
- Responsible service
02
We do not engage in:
- Misleading pricing
- Hidden charges
- Unfair business practices
- Misrepresentation of delivery services
Return, Refund & Exchange Policy
In accordance with Consumer Act of the Philippines (RA 7394), customers may request:
- Replacement
- Repair
- Refund
If:
- Item is defective
- Wrong item delivered
- Item damaged during delivery
- Order incomplete
Non-Eligible Returns
Returns may not apply in cases of:
- Change of mind
- Incorrect order by customer
- Mishandling after delivery
- Installed or used materials
All return requests are subject to inspection and validation.
Failed Delivery Policy
Delivery may be rescheduled if:
- Customer unavailable
- Incorrect address
- Site not ready
- Safety concerns
Additional delivery fees may apply for rescheduling.
Inspection Upon Delivery
Customers are advised to:
- Inspect items upon receipt
- Confirm quantities
- Report issues immediately
This helps ensure faster resolution.
Liability & Risk Transfer
Responsibility for items transfers to the customer when:
- Delivery is accepted
- Items are signed for
- Warehouse pickup is completed
Unless otherwise agreed in writing.
NCR Compliance & Business Standards
Tiles & Home Essentials follows:
- DTI Fair Trade Rules
- Consumer Act of the Philippines
- Philippine E-Commerce Guidelines
- NCR Business Compliance Standards
We are committed to:
✔ Transparent pricing
✔ Fair service
✔ Reliable delivery
✔ Customer-first support
APPLY NOW
Unlock trade pricing in 24 hours.
Fill in the form and our team will review your application and get back to you within one business day. Or just call us directly — all you have to do is call.
- +63 976-665-6159
- Aguinaldo Hwy, Silang, Cavite
- Mon-Sat 9:00AM - 5:00PM
Verified Buyer
Individual homeowners & small renovators. Retail pricing with full product access.
Trade Partner
Contractors, builders & hardware stores. Unlocks tiered pricing and bulk order tools.
Wholesale Account
Developers & construction supply chains. Direct warehouse access, volume pricing.
Your information goes directly to our team. We review every application personally and respond within 24 hours.